CyM Distributors is one of the biggest and constantly growing aftermarket auto parts wholesalers, situated in Puerto Rico. They have been serving the local and the Caribbean market since 1987. CyM Distributors has more than 100,000 SKUs available in their repository for original and replacement parts. They serve parts for Jeep, Korean, and Japanese cars in their large facilities.
Challenges.
CyM Distributors faced several challenges while improving their ecommerce operations. They have over 100,000 SKUs which needed a robust platform to handle large volumes.. They required integration of their product repository and categories with multi-language support for English and Spanish. CyM needed a multi-invoice payment feature for 30-60 and 60-90 day terms. They also needed specialized B2B features like quick order functionality, motor wiring diagrams, and advanced search options such as synonym search and rules-based pricing.
Solutions.
Klizer partnered with CyM distributors and helped the client shift to Saas by using the BigCommerce platform and implementing the DCKAP integrator for smooth integration with P21. This simplified their website maintenance and improved connectivity. They needed headless commerce that enabled quick front-end changes with minimal resource investment. We also assisted with offline order management to improve order tracking and customer satisfaction.
Impact
Enhanced Search Functionality
Multi-language Support
Improved B2B Operations
Better User Experience
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