The client is a key brand of Helen of Troy, which also houses various other top brands such as Revlon, Hydro Flask, OXO, Vicks, BRAUN, etc. The company develops appliances for professional hair stylists to meet challenges in the styling industry.
Challenges
Hot Tools faced complex challenges during its ecommerce transformation. The integration of real-time data with their ERP system was complicated. Custom feature development, such as brand-wise registration and branch-wise pricing, added to the complexity. Data management and security across multiple websites needed to be strong to protect real-time transactions. Thorough testing across various sites and sub-domains created coordination challenges.
Solutions
Klizer addressed the challenges by understanding the requirements and evaluating the Adobe Commerce Cloud platform. Klizer experts helped design an architecture supporting multi-site functionality and ERP integration and developed custom features like brand-wise registration ensuring real-time ERP synchronization. The platform was configured for multiple sub-domains, and extensive testing was conducted to ensure smooth operation. A streamlined brand onboarding process was established and post-launch support was provided to maintain optimal performance and updates.
Impact
A 180% increase in targeted revenue from the second year.
Round-the-clock support ensures optimal site performance.
Successfully achieved the onboarding target for the first year.
Proper processes and workflows are essential for delivering excellence.
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