Techspan is a leading manufacturer and distributor of electrical and automotive components, has been operating in the ecommerce space for around 8 years. With over 18,000 products across various categories, Techspan wanted to upgrade its business by optimizing its online presence and simplifying its order management process.

Challenges

Techspan faced a significant challenge with its outdated online selling platform, which created difficulty in navigating and ordering products for its customers. This old-fashioned system hindered user experience and made the brand appear less modern and less appealing. The lack of a user-friendly interface negatively impacted the brand's reputation, highlighting the urgent need for an effective solution from Klizer. It was clear that a change was necessary to address these issues and improve the overall customer experience.

Solutions

TechSpan partnered with Klizer to address the above challenges, who proposed integrating Prophet 21 ERP (P21) with the Magento 2 ecommerce platform. This integration created a unified dashboard, simplifying order management and organization within the Magento admin. The implementation of new features and a modern web design improved customer satisfaction by improving usability and navigation. Overall, Klizer’s collaboration facilitated a tailored solution that met Techspan’s specific needs for improved website efficiency and customer experience.

Impact

Accommodating Customizations

Increased online sales

Improved order management ​

Revitalized online presence

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